We want Mapfolio to genuinely fit your workflow. This policy explains when refunds are available. It covers both of our products: the Mapfolio for Agents subscription (Sections 1–6) and the consumer Mapfolio product (Section 7). For Mapfolio for Agents, the 14-day free trial exists so you can evaluate the Service without paying; for the consumer Mapfolio product, a free tier serves the same purpose.
1. Free trial (agent subscription)
- New paid subscriptions begin with a 14-day free trial.
- You can cancel at any time during the trial from your account settings; you will not be charged.
- If you do not cancel, your subscription auto-renews into the paid plan at the end of the trial.
2. Standard rule: no refunds after billing
3. Exceptions where we will refund
We will issue a refund (or credit, at our option) in the following cases:
- Statutory rights. Where applicable consumer law requires a refund (for example, EU/UK statutory cancellation rights for individual consumers within 14 days, where they apply). These rights are not affected by this Policy.
- Duplicate or erroneous charge. If you are charged twice for the same period, or charged after a successful cancellation.
- Material outage. If the Service is materially unavailable for an extended period attributable to us, we will issue pro-rata service credits or, at our discretion, a partial refund.
- First-time annual mistake. If you accidentally renew an annual plan and contact us within 14 days of the charge with no material use of the new term, we will refund the annual portion at our discretion. Monthly plans are not eligible.
4. How to request a refund
Email [email protected] from the email address on the account, with the subject “Refund request” and:
- The date of the charge.
- The plan and amount.
- The reason.
We aim to respond within 5 business days and to issue approved refunds within 10 business days to the original payment method. Refunds are processed by Stripe, our payment provider.
5. Chargebacks
Please contact us first. Chargebacks initiated without giving us a chance to resolve the issue may result in suspension of the account.
6. Enterprise and custom contracts
Refund and termination terms for Enterprise customers are governed by the order form or master agreement and supersede this Policy.
7. Mapfolio (consumer product)
The consumer Mapfolio product has a different billing model, so Sections 1–2 (trial and subscription auto-renewal) do not apply to it.
- Free tier. Mapfolio has a free tier you can use to evaluate it before paying. There is no trial because there is nothing to cancel.
- Access pass. The paid option, Mapfolio Plus, is a single, one-time charge for an access pass that lasts a fixed period (currently 90 days). It does not auto-renew, so there is no recurring charge and nothing to cancel; access reverts to the free tier when the pass expires.
- Refunds. The pass unlocks digital features immediately on purchase, so it is non-refundable once bought, except where consumer law gives you a right to a refund (for example, EU/UK/Japan statutory cancellation rights for individual consumers, where they apply), or in the case of a duplicate or erroneous charge. Those rights are not affected by this Policy.
To request a refund under one of those exceptions, follow Section 4.
8. Contact
Billing: [email protected]
General: [email protected]